About Benchmarking

What is Hospital Benchmarking?
Being an effective hospital requires information. Information on process efficiency and on outcomes. Benchmarking provides important management information and is a powerful assessment instrument, which shows performance indicators of your hospital against other hospital organizations.

Why should we benchmark?
In today’s market, understanding the competition is more important than ever. What you are doing or are not doing may cost you in the long run. Gathering data and finding out where your hospital stands within its industry can help management direct strategic initiatives, identify improvement opportunities, and select realistic targets.

What can we benchmark?
Depending on the quality of your base registrations you can benchmark in the following areas:

Productivity:
Any hospital can benchmark the departmental productivity and department-level staffing. Hospital Managers use information on the productivity of departments and doctors to improve the efficiency and the quality of their processes. Read more about Hospital Productivity Benchmark...

Clinical Quality:
Hospitals capturing diagnostic information and registering their clinical activities in a hospital information system can benchmark the quality of the clinical process. Hospital Benchmark collected quality indicator definitions from many countries, showing the evidence based outcomes of best medical practice. We have defined over 1000 indicators that can all be calculated based on basic source registrations. Read more about Hospital Quality Benchmark...

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How can we benefit from benchmarking?

Select and plan efficiency improvement projects based on Benchmarking results: start there where you can reach the most.
Learn from the best and discuss, improve and (re)design hospital activities and processes.
Knowing your hospital’s clinical strengths helps you to define your hospital’s focus: concentrate on where you are good at.
Knowing your hospital’s clinical weaknesses focuses your attention to diagnose groups where improvement is urgently required.
Optimize the number of activities per case, track and trace the average length of stay and usage of critical resources for each disease group.

To learn about the different Benchmarking types and their benefits go to the Hospital Benchmarking area of your interest.

Apples to apples:
Patient transport is sometimes organized by the wards, in bigger hospitals it is a separate department. Such issues make benchmarking a delicate issue: are we comparing apples to apples? In Hospital Benchmark all these issues are being considered.

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